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Answers to the questions people ask us most, with videos for the common ones. If you're still stuck, our support team is a message away.
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My wallet or transactionDeposits, withdrawals and your balance
- My funds did not reflect
- My balance is not correct
- I was charged but my order failed
- I want to convert between naira and dollars
All guides
Account
How to reset your passwordGet back into your account with a code we email you.How to verify your email addressUnlock every Nexar service by confirming your email with a 6-digit code.Two-factor sign-in with email codesHow sign-in codes work, how to turn them on, and what to do if one doesn't arrive.Changing your email or phone numberYour email and phone number are locked on your profile. Here is how to ask for a change.How to delete your Nexar accountHow to ask us to delete your account, and what to do with your balance first.
Boost Account
Fund Account
Orders and refunds
Proxies
Refund
Virtual Number
Virtual numbers
How to buy a virtual numberGet a number for a one-time verification code, or rent one for longer.VideoMy SMS code hasn't arrivedWhat to do while you wait, when to refund, and how Resend works.VideoWhen a virtual number doesn't workWhat to try when an app won't accept your number, and when you can get your money back.
Wallet
How to fund your Nexar walletAdd money by card, bank transfer or crypto, and see which wallet each one fills.VideoMy deposit hasn't shown upWhat to check when money you sent isn't in your wallet yet, and what to send us.Your naira and dollar walletsWhy you have two balances, which one pays for what, and where refunds go.How to convert between naira and dollarsMove money between your naira and dollar wallets in a few taps.VideoUnderstanding your transaction historyWhere to find every credit and debit, and what each label means.
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