Your naira and dollar wallets
Why you have two balances, which one pays for what, and where refunds go.
Every Nexar account has two balances: a naira wallet (NGN) and a dollar wallet (USD). Both are on your dashboard.
How money gets into each wallet
- Card and bank payments go into your naira wallet.
- Crypto goes into your dollar wallet.
- You can move money between them yourself with Convert.
Which wallet pays for an order
When you buy something, you choose the wallet to pay from. If the item is priced in the other currency, it's converted at Nexar's current rate.
Where refunds go
A refund goes back to the wallet you paid from. The one exception is rental numbers: their refunds always go to your dollar wallet, at the dollar price, even if you paid in naira.
If your balance looks wrong
- Airtime, data, bills and eSIMs are paid for when you order, even while the order is still processing.
- A deposit that hasn't been confirmed yet isn't in your balance.
- Every row in your transaction history shows your balance after it, so you can follow each change.