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    Numbers, eSIMs, gift cards and other purchases

    I didn't receive my SMS code

    Quick answer

    If no code arrives, the order is refunded automatically within about 5 minutes. After 2 minutes you can refund it yourself and try the other server or another country.

    My SMS code hasn't arrivedWhat to do while you wait, when to refund, and how Resend works.VideoHow refunds work on NexarWhich orders are refunded automatically, how long it takes, and when to ask us.Video

    My number isn't working

    Quick answer

    Before a code arrives, you can refund the order after 2 minutes and try the other server or another country. Once a code has arrived, the order can't be refunded.

    When a virtual number doesn't workWhat to try when an app won't accept your number, and when you can get your money back.How to buy a virtual numberGet a number for a one-time verification code, or rent one for longer.Video

    My eSIM won't install or connect

    Quick answer

    Open My eSIMs, select View & install and scan the QR code. When you arrive, turn the eSIM on and switch on Data Roaming for it. Nexar eSIMs are data-only.

    How to install and activate your eSIMInstall your data eSIM with a QR code or by hand, then turn it on when you arrive.Video

    My gift card code isn't working

    Quick answer

    Your code is in My cards: open the card and reveal the redeem code. Redeem it in the store for the country you bought it for, and copy it exactly.

    Finding and redeeming your gift card codeWhere your code is, how to reveal it, and what to do if it won't redeem.

    My proxy isn't connecting

    Quick answer

    Your host, port, username and password are in My proxies. If you changed the password, use the new one: sessions on the old one stop within a minute.

    How to connect to your proxyFind your host, port, username and password, and generate proxy lines.

    My order hasn't been delivered

    Quick answer

    Social media boosts deliver gradually, and we check them every 30 minutes. A bill payment that is still processing is checked for up to 72 hours, and refunded if it fails.

    How to boost your social media accountOrder followers, likes or views, and what to expect while your order delivers.VideoAirtime, data and bill paymentsBuying airtime, data, electricity and TV, and what happens while a purchase is processing.

    I want a refund for this order

    Quick answer

    Many orders are refunded automatically. If yours wasn't, tell us what went wrong and we'll review it.

    How refunds work on NexarWhich orders are refunded automatically, how long it takes, and when to ask us.Video

    Something else about this order

    We haven't written a guide for this yet. Message us and we'll sort it out with you.

    Still need help?

    Sign in and tap Help to chat with our support team. We reply Monday to Saturday, 9am to 5pm WAT. Can't sign in? Email or message us on Telegram.

    Chat with supportsupport@nexarhq.comTelegram
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