When a virtual number doesn't work
What to try when an app won't accept your number, and when you can get your money back.
If an app won't accept your number, or the number isn't receiving anything, here's what to try.
Before a code arrives
- Check you picked the same service you're verifying, for example WhatsApp for WhatsApp.
- After 2 minutes you can refund the order and try again. Switch between Prime and Alternate, or pick another country for the same service.
- If you leave it, the order is refunded automatically when it expires, within about 5 minutes.
After a code arrives
Once a code has arrived, the order counts as delivered and can't be refunded.
Rental numbers
Rentals are bought by the month (30 days each) and keep receiving SMS until they expire. Once an SMS has arrived, the rental can no longer be cancelled automatically.
Need a hand? Open Help, choose My order, pick the number, then My number isn't working. Tell us which app you're verifying and what it says.